Privacy Policy

Chandler Recovery & Relaxation Massage LLC
Website: www.ChandlerRecoverRelax.com
Effective Date: October 10, 2026

1. Information We Collect

Chandler Recovery & Relaxation Massage LLC collects information necessary to provide massage services, manage appointments, and operate our business.

Depending on how you interact with us, this may include:

Personal information: Name, phone number, email address, mailing or billing address, and date of birth.
Health and intake information: Information you provide about your health, medical history, physical concerns, preferences, and massage therapy needs.
Appointment and account information: Booking history, membership details, purchased services, gift cards, and account balances.
Payment information: Information needed to process payments, manage memberships, and handle authorized recurring charges.
Website information: Information collected through website forms, cookies, and analytics tools, including information about how visitors use our website.

2. How We Use Your Information

We use your information to:

Schedule and manage appointments.
Provide personalized massage services.
Maintain client intake forms and appointment records.
Process payments, memberships, and purchases.
Send appointment confirmations, reminders, and service-related communications.
Send promotional messages when you have opted in.
Maintain website functionality, security, and performance.
Meet applicable legal and regulatory obligations.

3. Health Information and Confidentiality

Information relating to your massage therapy services and client relationship is treated as confidential and handled in accordance with applicable Arizona law.

We limit access to client information to what is reasonably necessary to operate our business and provide services. Information may be disclosed when authorized by you or when disclosure is otherwise permitted or required by law.

4. Website, Cookies, and Analytics

Our website is hosted and operated through Wix.com. We use Google Analytics to understand how visitors interact with our website and to help us evaluate and improve its performance.

Wix and Google Analytics may use cookies or similar technologies to collect information such as browser details, device information, pages visited, and website usage patterns.

You can manage cookies through your browser settings. Where available, you may also use our website's cookie preferences to manage nonessential tracking technologies.

Wix and Google maintain their own privacy policies governing their respective services.

5. Payments and Third-Party Service Providers

We use Wix and its applicable payment service providers to support online booking, payment processing, memberships, and related account functions.

Payment providers may process or retain payment information, including card information when a payment method is saved for authorized future transactions. The handling of that information is also subject to the applicable provider's privacy and security practices.

We use third-party service providers only as needed to support our business operations. These providers may process information on our behalf to deliver their services.

We do not sell or rent client personal information. We may disclose information when required by law or otherwise legally permitted.

6. Marketing Communications

We send promotional communications only to clients who have opted in to receive them.

You may withdraw your consent to promotional emails or text messages at any time by using the unsubscribe option, replying STOP to eligible text messages, or contacting us directly.

Opting out of promotions does not prevent us from sending necessary appointment confirmations, reminders, or other service-related communications.

7. Information Storage, Security, and Retention

Client records are maintained within our booking and business management platform.

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or loss. However, no electronic storage system or method of transmission can be guaranteed to be completely secure.

We retain information for as long as necessary for business operations and applicable legal, regulatory, recordkeeping, and accounting requirements. Information is deleted when appropriate under our retention practices and applicable law.

8. Your Privacy Requests

You may contact us to request access to your personal information or to ask that information be corrected or deleted.

We review these requests individually and respond as appropriate under applicable law. Certain records may need to be retained for legal, regulatory, professional, or business recordkeeping purposes.

9. Children's Privacy

Our massage services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18 through our services.

10. Changes to This Policy

We may update this Privacy Policy as our business practices, services, or applicable legal requirements change. The updated policy will be posted on our website with its revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Chandler Recovery & Relaxation Massage LLC

Website: www.ChandlerRecoverRelax.com
Email: info@ChandlerRecoverRelax.com
Phone: (480) 401-6756